Based on the latest report on the performance of Parsian bank call centre, the number of phone calls during this spring revealed 51% increase compared to last year.
Based on the latest report on the performance of Parsian bank call centre, the number of phone calls during this spring revealed 51% increase compared to last year.
According to Parsian public relations department, the call centre has used modern software and instruments to respond to 5815 calls in the first 3 months of the current year. In addition, this centre has responded to an average of 496 emails, 120 SMS, and 92 voice mail messages each month. During those three months, voice mail messages, emails, and phone calls witnessed a rise of 131%, 76%, and 50%, respectively.
Based on the same report, the number of contacts with the call centre went up 19% in June. Increase of the working hours in the call centre was a major contributor to this trend.
It should be reminded that Parsian is the only bank which has run a system of direct calls to the managing director in all its branches so that the customers can convey their comments and views about the procedures and electronic services to the managing director.
